Careers at Bob’s Discount Furniture

Routing Supervisor (2nd Shift / 2pm Start) in Shorewood, IL at Bob's Discount Furniture

Date Posted: 1/14/2021

Job Snapshot

Job Description

Responsible for supervision and management of the Routing Department, overseeing Delivery routing, Service Tech routing and IST/STO routing, Dispatch Track and tablet hardware.  Clerical requirements include the need to record Add on's, cancellations, next day bedding, , routing and zone changes to accommodate and expansion of markets and services. Will maintain an open flow of communication between Stores, Delivery Managers, Depots, Customer Care, and DC Operations supporting a cooperative leadership team to enhance, address and resolve interdepartmental issues while maintain an operational flow to support the needs of the stores and customers.

Job Responsibilities

  • Log interdepartmental and departmental errors
  • Maintain Zones and Routing Regions
  • Maintain Stop Capacity/Truck Capacity
  • Maintain an open dialog with Customer Care
  • Maintain an open dialog with Delivery Managers
  • Sustain working knowledge of all procedures and policies for Roadnet system
  • Provide regular feedback to Routing Manager
  • Departmental schedules
  • Various data entry for reports for financials
  • Other Duties:
    • Assist Routing Manager
    • Assist Regional Delivery Operations Director
    • Assist VP of Delivery & Logistics Operations
    • Provide support for Routing Department
  • Decision Making Responsibilities:
    • Work is performed within standard practices with significant opportunity for un-reviewed decision making
  • Financial Responsibilities:
    • The efficient and timely routing of orders has a positive financial impact by improving the effectiveness of Bob’s and contractor delivery and transfer operations
  • Supervisory Responsibilities:
    • This position does hold supervisory roles as it manages the daily tasks and work assigned to multiple Routing agents
    • Will provide routine information and support to less experienced staff
    • Training as needed

Required Qualifications

  • Education and experience qualifications (Minimum 3-5 years’ experience)
    • College degree preferred
    • High School or equivalent experience
  • Roadnet/Routing Software
  • Word
  • Outlook
  • SAP/RP
  • Types 35-40 words per minute
  • Strong verbal/written communication and organizational skills
  • Skilled at multi-tasking and managing competing priorities
  • Working knowledge of Windows Applications including Word, Excel and Outlook
  • Detail oriented and accurate
  • Good problem solving skills
  • Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Preferred Qualifications

  • Excel experience preferred


Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.