Careers at Bob’s Discount Furniture

Returns Coordinator (2:30pm-11pm / $14/hr) in Taftville, CT at Bob's Discount Furniture

Date Posted: 9/4/2019

Job Snapshot

Job Description

The Returns Coordinator is responsible for real time systems accuracy maintenance during delivery team release.  This role is responsible for IDOC and discrepancy report review and reconcilement.  This position records, researches and resolves open delivery and return issues in cooperation with the Returns Department for close-out of delivery dates, maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns and WMS Operations, and supports a cooperative Management Team to address and resolve interdepartmental issues.  This role reports to the WMS Manager.

Job Responsibilities

  • Perform adjustments in real time while releasing delivery teams using updated release procedures
  • Perform open delivery/return research, one and three days out from delivery
  • Log and review store/accounting requests to PGI/PGR documentation
  • Maintain an open dialog with depots addressing discrepancies, held merchandise, go-backs and other critical issues to increase accuracy and visibility of merchandise and customer satisfaction
  • Sustain working knowledge of all procedures and policies for system interface and customer account management
  • Provide regular feedback to WMS Lead/Manager
  • Review and correct SHIPCON IDOC errors, and report to WMS Lead/Manager
  • Maintenance of Truck Release Log
  • Provide support for administrative/clerical functions as needed
  • Decision Making Responsibilities:
    • All decision making responsibilities are under the direct supervision of the WMS Lead/Manager.  Work is performed within standard practices with limited opportunity for un-reviewed decision making
  • Financial Responsibilities:
    • This position will affect customer accounts.  Review and changes to a customer’s account may be determined by the Coordinator and must conform to guidelines approved by WMS Manager
  •  Supervisory Responsibilities:
    • This position does not have direct supervisory responsibilities.  May provide routine information and support to less experienced staff

Required Qualifications

  • High School Diploma or equivalent experience in a Warehouse atmosphere
  • Types 35-40 words per minute
  • Strong verbal and written communication and organizational skills
  • Skilled at multi-tasking and managing competing priorities
  • Working knowledge of Windows Applications including Word, Excel and Outlook
  • Detail oriented and accurate
  • Good problem solving skills
  • Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data
  • Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Preferred Qualifications

  • Advanced computer skills

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.