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Careers at Bob’s Discount Furniture

Retail Office Manager in Hagerstown, MD at Bob's Discount Furniture

Date Posted: 5/7/2019

Job Snapshot

Job Description

Retail Office Manager

The primary function of an Office Manager is to ensure customers are always treated in a cordial, respectful manner, with orders being processed accurately and efficiently.  Other duties of the Office Manager include, but are not limited to:  maintaining office operations in keeping with Bob’s requirements, supervising, coaching and developing office and café staff, following and enforcing cash handling procedures, creating and submitting required reports, and partnering with Store Management and Human Resources to ensure proper procedures are followed.

Job Responsibilities

  • Responsible for overall success and operations of the retail office and café
  • Monitor and minimize operational costs to maintain store expenses within or better than budget guidelines
  • Effectively communicate and carry out corporate objectives with office team
  • Create a positive environment that exemplifies the Bob’s Way of doing business and fosters creativity, honesty, integrity and outstanding customer service
  • Motivate, coach and develop office teams to improve key performance areas via constant interaction and communications
  • Guide activities to encourage sales support and customer service
  • Develop strong relationships through open communication and effective leadership
  • Ensure company policies are being followed and adhered to
  • Maintain sound interpersonal relations with customers and employees
  • Must apply good human resources practices in motivating, managing and coaching office team; and must manage within and adhere to Company policies

Required Qualifications

  • Excellent communication and organizational skills
  • History of superlative customer service abilities
  • Strong leadership skills
  • Ability to set clear goals and expectations
  • Demonstrated financial acumen
  • Strong interpersonal and human relations skills
  • Ability to recruit, hire and develop talent
  • Proven analytical and problem solving skills
  • Ability to use sound judgment and decision making
  • Excellent time management skills -- managing one's own time and the time of others

Preferred Qualifications

  • Associate’s Degree
  • Strong retail and customer service background
  • Minimum of 2 years supervisory experience

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

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