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Careers at Bob’s Discount Furniture

Regional Director, Delivery Operations in Shorewood, IL at Bob's Discount Furniture

Date Posted: 4/14/2019

Job Snapshot

Job Description

The Regional Director, Delivery Operations ensures that all delivery operations conducted within his/her region comply with the performance and safety standards set by Bob’s Discount Furniture while driving Store Sales growth and improved service levels in identified areas.  This position reports to the Director of Delivery Operations.
 

Job Responsibilities

  • Develop and maintain strong relationship with operations management, store management and delivery management including sub contractors:
    • Utilizing combination of personal, telephone or email communication
       
  • Conduct periodic visits to each satellite location:
    • Perform site inspections
    • Conduct weekly meetings
       
  • Provide strategic direction applicable to systems/procedures
  • Makes decisions on additional financial costs approvals on problem deliveries and escalations
  • Communicates and enforces standards of operations for off-site delivery depots which consist of Bob’s Discount Furniture contractors where applicable including:
    • Conducting on the road evaluations
    • Gather and analyze data collected in system (logs/stats etc)
    • Collecting input from various sources
    • Conduct thorough investigations as needed
    • Provide consistent feedback, and take any appropriate corrective measures
       
  • Monitors off site sub-contractor delivery operations as assigned to insure that contract performance standards are maintained and complied with including:
    • Compliance with contract including delivery standards
    • Provides input regarding vendor chargeback’s to subcontractor
    • Quarterly audits and performance reviews
    • KPI performance
       
  • Provide guidance regarding operation of company equipment
  • Quarterly audits and performance reviews
  • Monitor performance of various locations and markets
  • Leads and conducts investigations as required (directed)
  • Development and creation of localized Regional Delivery Management Team
  • RFP creation and execution for new Delivery Markets and Carrier introduction
  • Contract negotiation as needed
  • Directs, communicates and enforces standards of operation for a number of offsite delivery depots via a Regional Management team  in a specified market  which can include a combination of company operated or subcontractor operated locations
  • Decision Making Responsibilities:
    • High to Executive level managerial decisions
       
  • Financial Responsibilities:
    • Manage Market P&L Statement for company EBITDA performance
    • Provides input regarding vendor charge backs to be applied to subcontractor
    • Provides approval for additional expenses incurred as result of delivery effort
       
  • Supervisory Responsibilities:
    • Dependent upon Regional (market) make up or region assigned:
      • Regional Delivery Mangers/Routing Manager/Logistic Manager
      • If only subcontractor run depots then no direct supervisory responsibilities
         

Required Qualifications

  • College degree required or minimum of 15 years experience
  • At least 7-10 years experience in each of the following areas:
    • Managerial position
    • Product delivery or related experience
    • Experience in an alternate Big Ticket Retailer acceptable
  • Excellent communication skills
  • Adept in both verbal and written communication
  • Ability to adjust tone, body language etc. based on situation
  • Ability to work independently etc. based on situation
  • Ability to work independently
  • Self motivated
  • Strong time management skills
  • Ability to analyze information and solve problems
  • Ability to motivate/develop others
  • Ability to consistently travel to offsite locations
  • Ability to work flexible schedule as department needs dictate
  • Strong computer abilities
  • Competent in Word, Excel, MapPoint, SharePoint, Outlook and PowerPoint
  • Ability to master applicable software such as RP, SAP, Roadnet and Paylocity etc
  • Ability to operate RF system
  • Proficient mathematically
  • Ability to work with mathematical concepts such as fractions, percentages and statistical inference and apply to practical situations
  • Strong work ethnic
     

Preferred Qualifications

  • Familiarity with wood, upholstery, bedding, and leather furniture preferred

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.