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Careers at Bob’s Discount Furniture

Regional Delivery Manager in Aberdeen, MD at Bob's Discount Furniture

Date Posted: 4/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Aberdeen, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/10/2019

Job Description

Regional Delivery Manager I

The Regional Delivery Manager ensures that all delivery operations conducted within their area comply with the performance and safety standards set by Bob’s Discount Furniture and that Customer Sales and Service is made the highest of priorities.  This position reports to the Regional Director of Delivery Operations. This role will be based out of the Aberdeen, MD Distribution Center, with responsibility for the VA, MD, DE and Southern NJ delivery markets.

Job Responsibilities

  • Develop and maintain strong working relationships with Operations Management, Customer Care Management, Store Management and Delivery Management including subcontractors
  • Provide training in applicable systems/procedures
  • Provide guidance regarding operation of company owned equipment (where applicable)

Required Qualifications

  • Minimum High School Diploma or equivalent
  • Ability to work independently
    • Self motivated
    • Strong time management skills
    • Ability to analyze information and solve problems
  • Communicates and enforces standards of operations for off-site delivery depots which consist of Bob’s Discount Furniture employees where applicable including:
    • Conducting on the road evaluations
    • Monitoring Quality Control and Customer Satisfaction
    • Providing consistent performance feedback and taking appropriate corrective actions
  • Monitors off-site subcontractor delivery operations as assigned to ensure that contract performance standards are maintained and complied with including:
    • Compliance with contract including delivery standards
    • Provides input regarding vendor charge backs to subcontractor
  • Ability to consistently travel to offsite locations
  • Conduct weekly visits to each assigned satellite location(s)
    • Perform site inspections
    • Conduct weekly meetings
  • Ability to work flexible schedule as department needs dictate
  • Minimum 5 years of experience in each of the following areas:
    • Managerial position
    • Product delivery or related experience

Preferred Qualifications

  • College Degree preferred
  • Excellent verbal and written communication skills
  • Strong computer abilities
    • Competent in Word, Excel, Outlook
    • Ability to master applicable software such as RP, SAP, Roadnet and Paychex etc
    • Ability to operate RF system
  • Ability to motivate/develop others
  • Familiarity with wood, upholstery, bedding, and leather furniture preferred
  • Experience in alternate Big Ticket Retail a plus

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

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