Careers at Bob’s Discount Furniture

Bob's Squad Associate in Seabrook, NH at Bob's Discount Furniture

Date Posted: 9/9/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Seabrook, NH
  • Experience:
    Not Specified
  • Date Posted:
    9/9/2020

Job Description

Bob’s Squad Associate

The primary function of a sales associate is to represent Bob’s Discount Furniture and its products and services with honesty and integrity.  The goal is to establish good rapport with all customers to create generational business.

Major Duties and Responsibilities:

  • Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers. Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell “BOB’S WAY”, bringing his positive image and energy into all sales situations.
  • Providing top notch customer experience
  • Be receptive to and work with Store Management to improve sales performance through increased sales per call handed, closing ratio, average order value (AOV), and customer satisfaction scores (NPS).
  • Attend and constructively participate in all scheduled meetings, workshops and other training sessions in person or virtually for the Bob’s Squad
  • Arrive at work on scheduled days, on time and work scheduled shift
    • This includes working all weekends and major holidays, unless specified otherwise by management.
  • Stay well informed about Bob’s products, pricing, policies and advertising campaigns. Explain product features in a positive light.
  • Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.
  • Build Your Own Business. Track all open orders through BobSuite and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management.
  • Be empathetic and proactive in helping customers resolve issues complaints with a goal of providing first-call resolution on all incoming customer service issues/concerns.
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Follow up with customers and respond to customer inquiries in a timely and courteous manner
  • Follow Bob’s Discount Furniture’s confidentiality policy.

Knowledge, Skills and Abilities:

  • Solid product knowledge of all lines of furniture and accessories
  • Full understanding and competence on all systems including but not limited to:
    • BobDesk and BobGuest
    • Cisco phone systems and Finesse application
    • Podium
    • Reflexis
    • Outlook
  • Solid understanding of and skills for leveraging new and emerging technology to connect with customers and build trust and rapport
  • Excellent phone etiquette
  • Excellent presentation skills
  • Excellent verbal and listening skills
  • Strong interpersonal and human relations skills
  • Proven analytical and problem solving skills
  • Ability to use sound judgment and decision making
  • Ability to listen to and understand information and ideas presented through spoken words and sentences
  • Ability to read and understand information and ideas presented in writing
  • Good coordination skills -- Adjusting actions in relation to others' actions
  • Excellent prospecting and selling skills -- Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up; and dealing with customer service issues

Reporting Relationship:

  • Reports to: Store Manager and Sales Managers

Desired Qualifications:

  • Phones sales background
  • Sales background
  • Customer Service Experience
  • Tech forward / early adopter of new tech

Americans Disability Act ADA:

  • Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 25 lbs. without assistance
  • Ability to move throughout all areas of stores
  • Able to sit and talk on the phone for long periods to perform job functions

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.