Carreras en Bob's Discount Furniture

Parts Coordinator en San Bernardino, CA a Bob's Discount Furniture

Fecha de publicación: 5/28/2021

Resumen de la oferta

Descripción del empleo

The main function of the Parts Department is to achieve and maintain optimum customer satisfaction by providing behind the scenes service to ensure parts are delivered accurately and timely to the customer's home. This requires guaranteeing prompt service/parts to the customer thereby avoiding exchange, reselection or other alternative resolution. To achieve this, the Parts Coordinator must make proactive decisions and assume responsibility for the efficient delivery of parts to resolve customer issues.

Job Responsibilities

  • Reviews and processes parts reports utilizing multiple programs
  • Performs data entry of consumer contacts in a highly accurate and timely fashion
  • Processes all parts requests whether received from vendors, Customer Care, store or warehouse in an efficient and expedient manner ensuring customer satisfaction
  • Maintains effective associate, vendor and customer relations contributing to an environment conducive to high morale and productivity
  • Protects the integrity of the business by developing a total understanding of company policies and procedures alongside a comprehensive knowledge of product line
  • The ability to simultaneously handle multiple assignments/projects
  • Maintains inventory levels are accurate
  • Assists co-workers as needed to meet departmental goals
  • Other duties as assigned, including participation in special projects or assignments as determined by management

Required Qualifications

  • High School Diploma or equivalent
  • Effective oral and written communicative skills
  • Must be able to pass a lift assessment, which includes lifting up to 65lbs
  • Must have moderate to advanced PC skills and the ability to work effectively in the following computer programs:
    • Outlook
    • Excel

Preferred Qualifications

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.