Working in Customer Care

By joining my Customer Care Team you have an opportunity to work with a diverse, professional, and fun group of individuals. All are dedicated to providing Best in Class service to our Customers, while always exemplifying Bob’s Core Values of Honestly, Integrity, Transparency, Community, Safety, Diversity, Accountability and of course, Fun!

There are various career path opportunities within our department starting from the Universal Call Center Agent role, through various specialized skill-sets and subject matter expert and leadership roles. We provide opportunities to advance both within our department and throughout the company. Additionally, we have had many success stories come from Bob’s Team Members that have started out in our Customer Care department.

To provide Best in Class Service, we deliver the same level of quality in our training programs. As a new hire joining the Bob’s Customer Care Team as a Universal Call Center Agent, you can expect a fast paced, energetic, and fun four (4) weeks of training. We provide you all of the fundamental knowledge, tools, and resources, needed to be successful in this role. Our training is focused on accommodating all learning styles, while including gamification, interactive exercises, and hands-on-learning.