Careers at Bob’s Discount Furniture

Routing Specialist in Shorewood, IL at Bob's Discount Furniture

Date Posted: 6/4/2021

Job Snapshot

Job Description

The Routing Specialist supports multiple departments in coordinating a successful delivery and service for customers while maintaining well organized runs for delivery carriers and service technicians.

 Job Responsibilities

  • Manage all requests sent to Routing from multiple departments
  • Create delivery runs by utilizing any unused delivery trucks post original routing
  • Apply a truck to orders and merchandise sent to the stores for Customer Pick-Up
  • Import delivery and service information onto each drivers’ tablet for their Delivery/Service
  • Use basic math and data entry to maintain stops for customers, and schedule deliveries and services
  • Research existing delivery and service runs and accommodate last minute time frame requests for customers as appropriate
  • Unlock or remove customers from existing delivery and service runs upon request
  • Decision Making Responsibilities:
    • Work is performed within standard practices with significant opportunity for un-supervised decision making

Required Qualifications

  • High School Diploma or equivalent experience
  • Strong verbal/written communication and organizational skills
  • Detail oriented and accurate
  • Adapts well to change
  • Strong problem resolution and decision-making skills
  • Skilled at multi-tasking and managing competing priorities
  • Basic computer skills
  • Types 35-40 words per minute and can effectively toggle through multiple screens
  • Working knowledge of various computer systems and programs (Microsoft Outlook and Excel, etc)
  • Must be able to work flexible hours determined by the needs of the department including overtime, weekends and evenings

Preferred Qualifications

  • Advanced computer skills
  • Working knowledge of:
    • SAP
    • EWM
    • SharePoint
    • Citrix
    • Dispatch Track

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.