Careers at Bob’s Discount Furniture

Returns Coordination Lead in Taftville, CT at Bob's Discount Furniture

Date Posted: 5/22/2021

Job Snapshot

Job Description

Bob's Discount Furniture is looking for a detailed-oriented, high-energy, goal- motivated addition to our Returns Coordination Team!

On this role you will be responsible for the leadership of all RCG members and support the real time systems accuracy maintenance during delivery team release.  Accountable for IDOC and discrepancy report review and reconcilement. 

You will be recording ,researching and resolving open delivery and return issues in cooperation with Returns Department and Customer Care for close-out of delivery dates.  Maintaining an open flow of communication between Delivery Managers, Depots, Customer Care, Returns and WMS Operations, supporting a cooperative Management Team to address and resolve interdepartmental issues.

Essential duties and responsibilities:

-Support RCG members by assisting in and performing RCG tasks as needed.

-Perform SAP / RP adjustments in real time while releasing delivery teams using updated release procedures.

-Perform and coordinate open delivery / return research, one and three days out from delivery.

-Maintain an open dialog with depots addressing discrepancies, held merchandise, go-backs and other critical issues to facilitate correction, accuracy and visibility of merchandise and customer satisfaction.

-Sustain working knowledge of all procedures and policies for system interface and customer account management. Log and report on interdepartmental errors to RCG Supervisor and other departments.

-Provide regular feedback to RCG Supervisor and Returns Operations Manager.  Assist RCG Supervisor with tasks as needed. Provide support for administrative / clerical functions as needed.

Qualifications:

-High School or equivalent experience in a Warehouse atmosphere

-Some Excel experience preferred

Qualifications/Knowledge, Skills, Abilities

-Types 35-40 words per minute

-Strong verbal/written communication and organizational skills

-Skilled at multi-tasking and managing competing priorities.

-Working knowledge of Windows Applications including Word, Excel and Outlook.

-Detail oriented and accurate.

-Good problem solving skills

-Demonstrated ability to quickly recognize and diagnose trend and patterns in inventory transaction data.

-Must be able to work flexible hours determined by the needs of the department including weekends and evenings.

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.