Careers at Bob’s Discount Furniture

QC Inspector in Aberdeen, MD at Bob's Discount Furniture

Date Posted: 5/3/2021

Job Snapshot

Job Description

The Quality Control Inspector is responsible for real time opening, inspections, disposition and re-wrapping of all REF Inspect Returns merchandise.  The Quality Control Inspector reports issues to the Returns/QC Inspection Lead for documentation, and researches customer account comments and information in SAP and RP.  This role supports the Returns/QC Inspection Lead to ensure all End of Day (EOD) tasks are completed.  The Quality Control Inspector reports to the Returns Manager.

Job Responsibilities

  • Confirm systemic resting location of merchandise and note lock code
  • Confirm systemic reason code of merchandise to aid in disposition
  • Use REF Inspect Report to gain all additional systemic information to aid in disposition
  • Using documented opening procedure, open packaging and inspect merchandise
  • Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR
  • Using documented opening and re-wrap procedure, fully package and secure merchandise for handling
  • Systemically relocate merchandise to new appropriate location
  • Take digital photos to support reporting measure within Return/QC department
  • Material Handling merchandise to and from floor location throughout shift as needed
  • Communicate with Returns/QC Lead and other Returns management staff to identify issues
  • Recognize trends and patterns in merchandise damages and report to Lead
  • Decision Making Responsibilities:
    • All decision making responsibilities are under the direct supervision of the Returns Manager.  Work is performed within standard policies and procedures with opportunity for un-reviewed decision-making
  • Financial Responsibilities:
    • This position may affect driver’s completion rates.  Review and changes to a lock code or indirect changes to a TDM code may be determined by the Inspector, within standard set forth by Returns/QC department, and reviewed by the Returns/QC Inspection Lead
  • Supervisory Responsibilities:
    • This position does not have direct supervisory responsibilities; May provide routine information and support to less experienced staff

Required Qualifications

  • High School Diploma or equivalent experience in a Warehouse atmosphere
  • Strong verbal/written communication and organizational skills
  • Skilled at multi-tasking and managing competing priorities
  • Working knowledge of Windows Applications including Word, Excel and Outlook
  • Detail oriented and accurate
  • Demonstrates ability to quickly recognize and diagnose trends and patterns in product damages and location of damages
  • Must be able to work flexible hours determined by the needs of the department including weekends and evenings

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.