Careers at Bob’s Discount Furniture

Help Desk I in Manchester, CT at Bob's Discount Furniture

Date Posted: 7/29/2020

Job Snapshot

Job Description

Help Desk I

The primary responsibilities of the Help Desk Technician include providing first response to phone calls coming into the Help Desk and assisting users with basic troubleshooting and log tickets as appropriate. This role also requires Administrative Duties to be performed. This is an entry level position with room for advancement.

Job Responsibilities

  • Responds to and logs requests for technical assistance in person, via phone and electronically
  • Troubleshoot minor computer problems and correct them by using documented support manuals or instructions from other team members or manager
  • Identifies and escalates situations requiring urgent attention
  • Tracks and routes problems and requests, and documents resolutions
  • Track asset information using help desk software system
  • Stays current with system information, changes, and updates
  • Purchase IT equipment and software for the company
  • Use SAP system to reconcile invoices and PO’s and process for payment

Required Qualifications

  • High School Diploma or equivalent
  • Experience in a customer service type environment
  • Excellent communication skills – both verbal and written
  • Strong attention to detail
  • Strong understanding of Microsoft Office applications such as Outlook, Excel, Word
  • Excellent interpersonal skills with the ability to explain to and guide end users through troubleshooting over the phone
  • Must be able to work both independently and in a team environment
  • Ability to meet deadlines, multi-task and prioritize
  • Must be able to lift 30 lbs

Preferred Qualifications

  • Related experience or exposure to help desk functions
  • Understanding of SharePoint
  • Knowledge of SAP software
  • IT certifications

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.