Careers at Bob’s Discount Furniture

Customer Success Operations Representative in Manchester, CT at Bob's Discount Furniture

Date Posted: 10/2/2021

Job Snapshot

Job Description

Summary:

Contributes to providing quality customer service through various assignments including telephone based and clerical tasks; supporting the Customer Success and Support Call Center, Delivery and Depot Partners, Store Partners, and all other Company Departments as identified in an efficient and highly professional manner. Ensures that Outlet orders, email correspondences and daily assigned tasks are completed within set SLA’s and department SOP’s.  Effectively applies skill and knowledge in a specialized capacity; including direction to leads and management of areas requiring attention. Completes assignments accurately and in a timely manner. 

Ensures that own work is in compliance with applicable laws; regulations and guidelines, as detailed in policies located on Company intranet.

Typical Functions:

  • Contributes to providing quality customer service through various assignments including telephone based and clerical tasks; supporting the Customer Success and Support Call Center, Delivery and Depot Partners, Store Partners and all other Company Departments as identified in an efficient and highly professional manner.
  • Ensures that Outlet orders, email correspondences and daily assigned tasks are completed within set SLA’s and department SOP’s
  • Effectively applies skill and knowledge in a specialized capacity; including direction to leads and management of areas requiring attention.
  • Completes assignments accurately and in a timely manner. 
  • Maintains an exceptional response rate and offers quality service according to department standards.
  • Ensures tasks are well organized and follow up is conducted and completed effectively.
  • Effectively utilizes tools provided to ensure job duties are completed independently.
  • Develops basic knowledge of department and company practices and policies.
  • Responsible for knowledge and expertise in utilizing technology and software used by the Company.
  • Performs other related duties and participates in special projects as required.

The above statements are intended to describe general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Decision Making Responsibilities:
 

Under the direct supervision of the Team Supervisor and/or Manager; work is performed independently within established policies and procedure and is regularly reviewed. 

Financial Responsibilities:

This position will be required to process account transactions that may impact payment history and account balances.

Supervisory Responsibilities:
 

This position does not have Supervisory responsibilities.


Qualifications:

Education and Experience

  • High school Diploma or equivalent

Knowledge, Skills, Abilities:
 

  • Highly organized and self-motivated
  • Strong written communication skills.
  • Ability to make sound decisions within established policies.
  • Strong computer skills and familiarity with keyboarding and Windows based programs

Training:

This position will be primarily provided on the job training that may also include some classroom-based instruction.

American Disabilities Act (ADA) Job Description:

Standing or Walking:   5%

Keying/Phone Work:   95%

Driving:     0%

Bending:   0%

Bob’s Discount Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.